Practice Standards
We publish the documents that govern how this practice runs. You are welcome to read any of them before you attend.
Accreditation
This practice holds full accreditation against the National Safety and Quality Primary and Community Healthcare Standards. Accreditation means the practice has been assessed by an independent accrediting agency against a national set of standards covering clinical governance, infection control, medication safety, patient identification, communication and consumer involvement.
Accredited by Quality Innovation Performance (QIP), for the period 7 May 2026 to 7 May 2028.
Our documents
What to expect, fees, and what treatment can and cannot achieve. Worth reading before your appointment.
How instruments are processed and how the surgery is prepared between patients.
Australian Charter of Healthcare Rights
Published by the Australian Commission on Safety and Quality in Health Care. It sets out what you, or someone you care for, can expect when receiving health care anywhere in Australia: access, safety, respect, partnership, information, privacy and the right to give feedback.
Radiation safety
We use intraoral X-rays only. There is no CBCT and no OPG machine at this practice.
The practice holds a NSW radiation management licence and operates under a radiation management plan prepared under the Protection from Harmful Radiation Regulation 2025. The equipment is compliance tested by an accredited Consulting Radiation Expert, and everyone who works here is dose monitored through ARPANSA’s Personal Radiation Monitoring Service.
On dose. A single periapical X-ray delivers approximately one microsievert. For comparison, the annual limit for a member of the public from all sources is one thousand microsieverts. We take a radiograph only where it will change what we do.
On lead aprons. We don’t use them routinely, and that is deliberate rather than an oversight. Current ARPANSA and ADA guidance is that routine aprons and thyroid collars are unnecessary for intraoral radiography, because the dose is very small and the shielded organs sit outside the beam. We manage dose through digital sensors, collimation, beam-aiming holders, reduced settings for children, and not taking images we don’t need.
An apron is available and we will offer it to you if you are or may be pregnant, or if you would simply prefer one. Please ask.
Privacy
How we handle your information is set out on our privacy page, with the full policy at privacy policy.
Feedback
We would rather hear about a problem than not. Tell us.